We are dedicated to providing you with the high standard of service you have the right to expect. If we fall below this standard or you are unhappy with any
aspect of our service please follow the steps below to ensure your complaint is dealt with as quickly as possible.

Step 1 Please write to:

General Manager - Service Operations
Zenith Insurance Management UK Limited
Chester House
Harlands Road
Haywards Heath
West Sussex RH16 1LR

Your policy is administered by Zenith Insurance Management UK Limited on behalf of Zenith Insurance plc.

For further information regarding our Complaints Leaflet please follow this link to the Zenith Insurance Management UK Limited website.

Step 2 If you are not satisfied with the final response you have the right to refer your complaint to the Financial Ombudsman Service. Before doing so, you may prefer to contact our Chief Executive Officer by writing to:

The Chief Executive Officer
Zenith Insurance plc
846-848 Europort
Gibraltar
Fax: 00 350 200 46388

Step 3 If you wish to refer your complaint to the Financial Ombudsman Service, their address is:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

or click here to visit their website.